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1 Day Professional Development Workshop
Facilitated by Gail Broady

MAXIMUM GROUP SIZE NOW JUST 12

Aim:
This Workshop will give you practical tools to prevent, diagnose and address the causes of performance and behaviour problems at work.

Relevance:
Managing unacceptable performance and behaviour is often the single biggest challenge for team leaders, supervisors and managers - especially when there's a history of failure to manage or failed management!

Unmanaged, or poorly managed problems just get worse - they become institutionalised, reduce productivity, increase turnover of good people and infect the workplace with low morale and motivation, frustration and stress.

Objectives:
In this workshop you will

1. Identify the common causes of unacceptable performance & behaviour

2. Prevent the conditions under which performance & behaviour problems are likely to thrive.

3. Provide, and practice using, a practical framework for diagnosis and action.

4. Provide, and practice using, a toolkit of effective & ethical interventions to close the gap
between wanted & actual performance & behaviour.

5. Diagnose the causes and develop an intervention plan for YOUR specific case(s) .

Topics Include:

What do you expect?
Defining & aligning role perception
Setting SMART goals, standards and tasks
When is enough, enough?

What kind of problem is it?
Individual or team problem - why it matters and how to decide
Performance or behaviour problem - why it matters and how to tell
One-off or patterned - why it matters and how to tell

Why people don't do what they're supposed to do
Busting myths & misconceptions about unacceptable performance & behaviour
Common causes of problems with behaviour and performance
The power of Cliques, Norms & Unintended Consequences
Four practical approaches to uncovering the causes

What doesn’t work!
What we know about what works and what doesn't
The Perils of Punishment & Persecution
(Bullying and legitimate management)
The Risks of Rescuing & the Vanities of Victimhood

What YOU can do about it : Interventions that Work
Manage the incident or manage the pattern?
Manage the environment, the behaviour or between the ears?
Managing people or causes?
How much structure, how much nurture, and what about discipline?
When and how to coach, manage and use the discipline process

When:                Tuesday June 24
                           (NOTE THAT MAX GROUP SIZE IS 12 - if more than 12 people book, we will
                             wait list for a second program Wednesday June 25)

Where:               Mt Lawley Professional Centre
                            Free parking on-site and nearby
                            On bus route - walking distance from railway station
                            We will send you a map when you register

How Much:        $355 per person
                             $345 per person when 3 or more people from the same organisation attend this workshop

Workshop price includes

• Professionally facilitated workshop with Gail Broady

• Lunch; Morning and Afternoon Tea

• GST

• Workbook Reference Manual with helpful frameworks, tools, strategies and exercises
  
  The number of participants for this workshop is limited to 20
  
  Please contact us to discuss how you can save money with a tailored and customised in-house design & delivery of this workshop.
  

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(and give it a couple of minutes to download)

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