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ARTICLES & RESOURCES

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Our latest article

How to Apologise:
The 5As of Apology

What's the best way to apologise?

How can you begin to reconcile & restore a damaged relationship?
How can you rebuild when resentment, bitterness linger?

We share with you, one approach to beginning the process...

Another New Article

Group Norms & Groundrule Basics
How Do You Develop Healthy & Helpful Behaviurs & Practices in Teams & Workgroups?

 

Read about our
7D Approach to Challenging & Changing Team Norms
Groundrule Basics and Team Contracts

What are norms? How do they develop and what can you do if they are unhealthy or unhelpful? How can groundrules help teams perform?

Another New Article

Motivation:
How Do You Motivate People to Change, Do or Perform?

What we've learned from research

Many managers want to know how to get people to do what they're supposed to do, to change their way of working, to develop their performance - lift their game - especially when they can't offer money, a bonus or a pay rise or other financial incentive to motivate them.

This article provides practical advice for managers hamstrung by the faulty belief that if you can't give 'em more money you can't motivate them!

New Article & Self-Assesment

Do You Bully People?
Are you a member of a Bullying Mob?
Do you protect or empower people who bully?

Do you engage in behaviour that puts your ego and emotions or your continued membership of a group (us) ahead of the business or other people's well being, and that puts you, people around you and the business at risk?

Complete these two self-assessments to check whether you're acting as a bully or participating in mobbing.

You might also like to read the results of our research with Sally Jetson & Associates on How Australian Organisations Define Bullying

PEOPLE!
Why they don't do what they're supposed to do - and what you can do about it

Performance Problem Solving Tool

A summary of the most common reasons people don't do what they are supposed to do, organised around the four key elements of human performance - and simple strategies for addressing the problems!

+ Discussion Guide

Completely Revised & Updated

The GAP & How to Close It!

Talking about Performance Problems
Closing the Performance Gap!

A gap between the performance you expect and the performance you get is an OPPORTUNITY! Do you know how to use it?
The research shows that when giving feedback on performance supervisors BLOW IT 4 times out of 10!

Here's how YOU can succeed at giving feedback and turning problems into solutions!

Enjoy and learn from this short FREE movie...

 

SMART Goals or
SMARRT Goals??

Research is clear - goal setting and MBO are effective ways to motivate people - WHEN the goals and objectives are smart.

Having worked with literally thousands of managers, supervisors and team leaders here and overseas to improve their ability to motivate their people, Paddi Brown and Gail Broady have made some changes to the old SMART GOAL formula. Read this article and follow the suggestions to help you use goals and objective to motivate.

How does your organisation define bullying?

Defining Bullying (view online)

download PDF (part 1) (part 2)

Does your definition help managers and staff understand what bullying is and isn't?

Does your definition help or hinder your efforts to discipline and manage those who bully?

Here is a preliminary report - the summary of recommendations and key findings from the research carried out by Gail Broady and Sally Jetson into how Australian organisations define bullying.

Managing Workplace Behaviour Using the
Traffic Light Concept

Please note :
Unlike our other articles that are designed to help you rather than
market to you, this brief article markets our services.

How do you set clear expectations about workplace behaviour?

How do you define and explain - what's OK, what's not and - in clear and simple terms - why you can't behave the way you want to at work?

Do you see a lot of behaviour as being 'in the grey area' leaving you unsure or in conflict with others about how to manage it?

If you struggle with this, you're not alone!
We've been working on this and we've found that you need to set clear expectations, stop them on red; give a sound - not personal - reason for the red light; warn people when they're running an amber light, and coach them on green light behaviour to build a great workplace.

You'll also find our 21st Century Standards VERY useful!

Why Your Performance Management System Doesn't Work If your efforts to get managers to manage performance through a systematic approach to planning, reviewing and developing performance...the reason may just be...

Not getting on?

Could it be a Culture Clash!

Don't overlook cultural differences or reduce them to superficial stereotypes when you CLASH.

A questionnaire, article and practical hints will help you identify if cultural differences and ethnocentrism are bringing you unnecessary woe. We also suggest a way forward to better working relationships

What should we look for Selecting for Attitude...

A recent trend toward selecting for attitude may be a 'wild goose chase' - perhaps we ought to be looking at Values and Aptitudes and developing and managing job-person fit as an active and ongoing process?

A modern fable... A Tale of Two Managers

Reading the story of George and Pete might just help you pick up some hints on how to make Performance Management work for you & your people...

A free quicktime movie for you

Power, Politics & Making a Difference
When You're Not the Boss

Ever been frustrated when trying to influence someone higher up the organisational tree? This movie might help you identify the source of your frustration! Enjoy and learn from this short FREE movie...

Is there a topic you'd like us to add?

Please let us know!

A new tool for you!

Is It A WISE Agreement?

We get involved in conflict every day of our lives! We go about it in different ways - but do we get good outcomes?

Test the wisdom of YOUR agreements using this AGREEMENT CHECKLIST

Are YOU ready to change?

Change Readiness Assessor

An opportunity to assess and build your personal readiness for change (you will need Acrobat Reader to access this download)

The Perils of Punishment!

Many managers rely on punishment but it is a HIGHLY UNRELIABLE and HIGH RISK approach more likely to create frustration than performance! read on to learn more!

Whaddaya expect!

What's reasonable and normal to expect of a person in their work role? This article helps you think through the issues in clarifying and communicating 'normal expectations' to staff.

On Your Merit!

Applying the Merit Principle blindly may mean you LOSE the War for Talent!

Developing Leaders:
Which way is Best?

Advantages and Disadvantages of Various Approaches to Developing Managers & Leaders

A Report

On the First Australasian Coaching Conference

Work Wasn't Meant to be Miserable!

Selected Slides from the PSD Breakfast Seminar

Team Analysis Tools

MBTI? FiroB? CIQ? Wise choices when building your team
The Leaderful Organisation® The key characteristic of high performing teams and an inclusive and competitive alternative for professional, team-based organisations in the 21st century

MORE Articles & Resources Available to Our Registered Coaching & Subscriber Clients

21st Century Performance Standards

 

Universal Performance and Behaviour Standards written so that EVERYONE can understand

what's expected,

what's to be avoided - when the supervisor will intervene

what you need to demonstrate if you're seeking to advance

 

Separating Discipline & Punishment

Why Discipline Often Fails and What To Do Instead

 

Insight and lessons from research and practice on how we frustrate and set ourselves up to fail when managing, teaching or parenting.

Practical and effective techniques and suggestions on how to get the behaviour you want

 

COPYRIGHT NOTICE REGARDING OUR ON LINE ARTICLES

© 2002 The Corporate Soul P/L
You may print off ONE COPY for your personal use.
Permission Required for Further Distribution

Please email gail@corporatesoul.com.au to discuss distribution or other uses

 

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