I Just Don’t Get Them?! 

Module 1:  First Morning

Ever wondered why you get along with some people and others drive you crazy?

o    Learn how and why we CLICK with some people & others TICK us off!

o    Better understand our own and others’ personality & behaviour style

o    Make the most of differences in one-to-one communication, team & service environments

They Just Don’t Get It!

Module 2:  First Afternoon

Wish they would just understand & do what they’re supposed to do?

o    Map & align your impact with your intention

o    Understanding how to talk so they will listen

o    Reduce misunderstandings

o    Manage & reduce conflict

o    Manage the fears & frustrations that undermine your assertiveness

o    Build & sustain effective working relationships

Leading Them… Critic, Cop or Coach?

Module 3:  Second Day

Want to be an effective, successful and respected supervisor/team leader?

o    Learn what it means to lead

o    Build & use power, trust & influence to get things done

o    Set up for success and safety

o    Coach using 12 simple coaching tools for motivation & performance

o    Manage problems with attendance, behaviour & performance

o    Avoid the ‘perils of punishment’ and build a disciplined and motivated team