Oops your atitude is showing!!

If you're a manager, supervisor or team leader, the attitude you display has a BIGGGGGGG impact on the people around you.

Here are some winners and losers when it comes to the attitudes you display thorough your facial expressions, choice of words, posture, gestures, tone of voice, pace & pitch...

ATTITUDES THAT KILL MOTIVATION, ENGAGEMENT &; COMMITMENT

(you don't have to SAY these things... you just oooooze them)

1. I’d rather be somewhere else
2. Do I look like I care?
3. Sorry, can’t do
4. Not my job, Not my responsibility
5. Not you again
6. The brush-off (Can't you see I'm busy?!)
7. It’s us against them
8. Near enough’s good enough
9. It’ll never work
10. I know it all
11. I’ve got a chip on my shoulder
12. I’m OK, you’re nothing
13. Health & Safety second & third, profit first.

ATTITUDES THAT WIN MOTIVATION, ENGAGEMENT & COMMITMENT

1. I love it here.
2. I’m keen - I care.
3. Yes we CAN!
4. It’s my job: I’ll take responsibility.
5. You’ve got my full attention.
6. We’re all on the same team.
7. We can do better than this
8. I’m open to new ideas
9. I don’t know it all
10. Safety is profitable & smart: Safety matters!

What attitude are you showing?

Read My Mind

You know...

You know what I mean...

Do I have to explain it...

I shouldn't have to spell it out...

You shouldn't have to be told...

It's obvious to anyone with half a brain...

Why do I have to explain it to you...

Maybe some of these statements have merit in an established, long-term working relationship when you've invested plenty of time and thought in articulating, setting, clarifying, and negotiating expectations, building a common language and common mental models...working together.... exchanging two way, timely and helpful feedback....

On the other hand, if you're using these phrases in the first 6 months or first 3 or 4 work assignments with a new employee, vendor, supplier or contractor (no matter how experienced they are), having spent as little time as possible together, having engaged in mostly one-way communication and critical, even offensive, feedback... then you're expecting them to read your mind!

And that, will, predictably, set you both up for failure, raise your blood pressure and their defences, their stress and frustrate the heck out of both of you!

Productive Workers Are Happy Workers

Have you ever

• had a day where you worked hard all day - sweated blood - but achieved nothing? 
• worked really hard to finish a job, then had to undo it all or do it again because the boss or client wasn’t clear about what they wanted? 
• put everything into finishing a job only to be told that it didn’t have to be that good 
• put everything into finishing a job only to be told 'it’s STILL not good enough'? 

Then you know how demoralising and demotivating that can be!

Your first priority as a supervisor, manager, team leader is to get organised and talk to your people so that they can get on with the job with everything they need to get it done right, safely, first time, every time.

‘Everything’ includes all the information they need to be sure that they understand:

• what specifically they have to do, 
• how it fits with other priorities,
• when they need to have it done, 
• how to do it safely, and 
• how to tell when they’ve ‘finished’ or done ‘good enough’ 
• what to do if they strike a problem or get stuck. 

After all, if you're a supervisor, team leader or manager... 
It’s Your Job to Set Them Up for Success