leaderful organisations

Sunday, 17 May 2009

Big Noting Yourself

Big Noting Yourself : Blowing Your Own Trumpet; Boasting; Skiting; Telling Everyone How Great You Are; 

Not a good idea in Australia.(Actually I wonder... Is it a good idea ANYwhere?)

Australians are highly suspicious of self-promotion. 
They trust their eyes & their gut sense more than their ears or your mouth. They believe that, if you've really 'got the goods', plenty of other people will speak for you - you won't need to brag, they'll ask around! They also reckon that, if you really can deliver, you'll have a solid track record to prove it, and if they want to see it, they'll ask! Australians trust understatement more than over-statement. Humility more than arrogance or cockiness. Behaviour more than bravado. 

So if you start telling everyone how great you are... rather than listening with interest and walking away thinking 'Gee there goes a competent guy I can trust!',  Aussies are more likely to switch off, become instant amateur psychologists and begin diagnosing what's wrong with you!

If you're a guy, they will likely conclude:
1. That you must be trying to compensate for your tragic, genital, under-endowment (indicated by rolling their eyes and waving their littlest finger to each other).
2. That you have Daddy issues (he never told you he was proud of you and you're still trying to prove yourself).
3. That you are suffering small man syndrome - telling tall stories to make up for your vertical inadequacy.
4. That you must be incredibly insecure & riddled with deep self-doubt since you have to try to convince yourself (and everyone else) that you're adequate & up to it (whatever it is). 
5. All of the above. 

The paradox is then, that, the more you try to tell them how good you are; the more you try to persuade them of your brilliance, courage, masculinity; or to tell stories to impress them how good you are... the less convinced they will be and the more they'll go looking for evidence to the contrary! They may even start probing or set you up to prove you wrong. This isn't ill-intentioned -they just want to help you get real! Come back to earth. 

Because authenticity - being ridgy didge, being the real deal - is one thing Aussies really appreciate, trust and respect. They don't want you to be a victim of your own PR!

And If you're a woman who boasts...
My observation (biased maybe?) is that women tend not to boast of their accomplishments as often, or as blatantly as men, though I have met one woman who tells all & sundry that she is the queen of her profession. (I've never heard anyone else call her that!) Nevertheless, women can and do sometimes skite - at their peril!

The single unflattering diagnosis Aussies tend to apply to a woman who boasts is that 'she thinks her s_ _ t don't stink'. They'll figure she believes that air from her rear end has the 'fragrance of roses'...and they will be suspicious rather than impressed. In other words, Australians are likely to conclude that a woman who boasts is severely self-deluded... a condition they often attribute to her having never grown out of being 'Daddy's little princess'

So in Oz... don't boast. 

Say we. Not I!

Stick to the facts.... don't overstate them. Let them speak for you, let people draw their own conclusions about how good you are - they will anyway. 

Finally... never, ever, denigrate anyone AND blow your own horn simultaneously or consecutively - unless you really want to be considered a loser! 

(I'd better not give you the Aussie vernacular for that... ;-) 

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Wednesday, 13 May 2009

Find Meaning or Make Meaning?

I've been traveling a lot recently, working with a range of people up and down Australia's east coast, here in Perth, in WA's North West, and in South East Asia and have been involved in some great conversations about emotions, life's unexpected kicks and twists, incivility and conflict, morale and motivation, good bosses, bad bosses and jerks at work... in these conversations, I've been asked a number of times, 'How do you find meaning in work when X happens?' 

In this question X can be any number of things - from being restructured again...and yet again; no-one appreciates what you do; your boss /coworkers / colleagues don't care or treat you badly; you are only going to have to do the same routine, boring stuff over and over again; when your marriage falls apart; people let you down; your company is taken over; bad people get promotions and good people get exploited abused etc...

I wish I had an easy answer to this. I don't... though I do have a simple one. 

Reading Victor Frankl, Harold Kushner then meeting and working with an emergency aid worker on  a project in the remote North-West where we had time at the end of the day to sit and yarn about life, death and loss... at a time when I was still struggling to come to terms with my 12 year old son's death from leukemia, and my own face-to-face encounter with cervical cancer 12 months later...  I learned to ask myself two questions: 
  1. 'What am I making of this?' 
  2. 'How's that working for me?'
Before I started asking myself these questions, I thought meaning was something in the event itself, something that was outside somewhere, something that had to be found like a nugget of gold... and I'd searched long and hard for it out there, only to find nothing... nada... nix... and I was getting pretty down and very dirty about it! 

Yarning with my aid worker colleague one evening about how African women can possibly survive the death of not just one child, but two, three...ALL their children... it suddenly dawned on me that I was making meaning of my experiences and the meaning I was making was that this was personal... that this was all about me! 

The questions I yelled at the sky some nights (Why me?! Why my son!?! Why us?! Why did this happen to us!?!? What did we do to deserve this!?!) had at their heart a belief that my loss and pain was somehow directed at me.... 

This was the meaning I was making of things. 

And this meaning was making me miserable. Really miserable.

Yarning under the Milky Way with Bernard, I realised that I had been incredibly fortunate, privileged, to have enjoyed my son for 11 years without ever having that enjoyment darkened by the fear, that he would, in all probability, die before me. 

Until his sudden and unexpected diagnosis, I had lived, loved and parented him and our daughter, relaxed in the assumption that he'd outlive me. I had never realised what a rare privilege that assumption was. 

Listening to my aid worker colleague, and realising for the first time, that many, if not the majority, of women on this planet, live, love & parent their children in the full knowledge that they will likely lose them to illness, war or starvation, in childhood or adolescence, shocked me deeply. 

And woke me up to the stunning realisation that my way of thinking, my Why me?, was shockingly arrogant. 

I had, without realising it, turned the personal pain of loss and illness into something that was about me, directed AT me. 

The meaning I'd made was that these events were personal. And this meaning I'd made of things was making it impossible for me to move on.

I started wondering 'Why not me?' and this turned out to be a much more helpful question... it led me to question assumptions that I was somehow above the realities of life on this planet (I'd never realised I'd thought like that, but when I did, I was embarrased at my hubris). 

It led me to a deeper appreciation of all I had, and somehow connected me into the community of women, mothers, parents in the world who shared and understood the pain and loss of a child. It helped me make new meaning, new sense of my experiences... it wasn't about me. It wasn't about us. It wasn't personal. I felt comforted and no longer alone or persecuted.

I could make something of this experience... I could grow from it. 


So now when I'm miserable, or cranky or snarly, I ask myself those two questions: 
  1. 'What am I making of this?' 
  2. 'How's that working for me?'
More often than not I find that my misery comes from making it all about me... from taking it personally... and realising that leads me to drop that incredibly unhelpful and fundamentally arrogant meaning, and to make something better of the situation... to put it in perspective without dismissing the feelings. In other words I've learned (and continually relearn) that: Just because the feeling IS intensely personal, and real, it doesn't mean that the event is directed at me personally... it doesn't mean IT's personal! 


As leaders in organisations, we influence the meaning people make of things every day, even if we don't realise it. Perhaps we might help if we didn't take things personally or make things personal when they go wrong, get difficult, boring or painful... 'cause, on this planet... they sometimes just do!

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